Privacy Policy
1.0 Introduction
Welcome to AppMate, a mobile application security, optimization, monitoring, and release-management platform operated by AppMate LLC (“AppMate,” “we,” “us,” or “our”).
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use:
- the AppMate website at appmate.app;
- the AppMate web platform;
- AppMate APIs and CI/CD integrations;
- mobile application security and threat-monitoring services;
- app optimization, conversion, signing, validation, and related tools; and
- any other AppMate services that reference this Privacy Policy.
By using AppMate, you acknowledge the practices described in this Privacy Policy.
2.0 Information We Collect
The information we collect depends on how you interact with AppMate and which services you use.
2.1 Account and Contact Information
When you register for, purchase, or communicate with AppMate, we may collect information such as:
- name;
- email address;
- account or subscription identifiers;
- organization or company information, when provided;
- communication preferences;
- support requests and correspondence; and
- other information you voluntarily provide to us.
We may also collect information associated with account creation, authentication, login activity, and account management.
2.2 Application Files and App Information
When you use AppMate to secure, optimize, convert, sign, validate, or otherwise process a mobile application, you may upload or provide:
- Android APK and AAB application packages;
- iOS IPA application packages;
- application signing certificates, provisioning profiles, and related signing credentials when required by the selected service;
- application metadata and configuration information; and
- other files or information necessary to perform the requested operation.
We may also process technical information extracted from submitted applications, including:
- package or bundle identifier;
- application name;
- version and version code;
- minimum and target SDK information;
- application architecture;
- signing or certificate metadata;
- application configuration information; and
- information necessary to perform security, optimization, conversion, validation, or other requested operations.
AppMate uses this information to provide the services you request.
2.3 Security and Threat Monitoring Data
If you enable AppMate’s security or runtime threat-monitoring features, AppMate may receive security-related events generated by protected applications.
Depending on the enabled security features, this information may include:
- detected security threats;
- threat type or category;
- date and time of detection;
- application package or bundle identifier;
- application version;
- subscription or account identifier;
- operating system version;
- device manufacturer or general device information;
- security-related device state; and
- other technical information required to identify, analyze, display, or respond to a detected security event.
Examples may include events associated with debugging, rooting, emulators, developer options, USB debugging, app tampering, unauthorized access, runtime manipulation, or other enabled AppMate protections.
We use this information to provide security monitoring, dashboards, reporting, analytics, and related AppMate services.
2.4 Usage and Technical Information
When you access AppMate, we may automatically collect technical and usage information such as:
- IP address;
- browser type and version;
- operating system;
- device type;
- access date and time;
- pages or features accessed;
- session and login activity;
- actions performed within the platform;
- API usage;
- request and response information;
- error and diagnostic information; and
- general performance and usage data.
We use this information to operate, secure, troubleshoot, and improve AppMate.
2.5 API and CI/CD Usage
When AppMate is integrated into an API, automated build system, or CI/CD pipeline, we may process information necessary to authenticate and complete those requests.
This may include:
- API credentials or identifiers;
- account and subscription identifiers;
- application metadata;
- request timestamps;
- processing status;
- API usage records;
- build or workflow information; and
- technical logs associated with API requests.
Customers are responsible for protecting their credentials and controlling access to their AppMate integrations.
2.6 Payment and Billing Information
If you purchase a paid AppMate service, payment-related information may be processed by AppMate and/or our payment service providers.
Depending on the transaction, this may include:
- billing name;
- billing contact information;
- transaction amount;
- subscription or plan information;
- transaction identifiers;
- payment status; and
- limited or masked payment-card information.
Payment-card transactions may be processed through third-party payment processors. AppMate does not require users to publicly expose full payment-card information within the platform.
We may retain transaction and billing records where necessary for accounting, fraud prevention, customer support, and legal obligations.
2.7 Cookies and Similar Technologies
Our website and web platform may use cookies and similar technologies to support:
- authentication;
- session management;
- preferences;
- security;
- analytics;
- website functionality; and
- measurement of website and service performance.
Some cookies may be provided by third-party service providers used by AppMate.
You may be able to control certain cookies through your browser settings or any cookie controls we make available.
3.0 How We Use Information
We may use information collected through AppMate to:
- Provide our services: Process applications and perform requested security, optimization, conversion, signing, validation, monitoring, API, and related operations.
- Operate user accounts: Create, authenticate, manage, and maintain accounts and subscriptions.
- Provide threat monitoring: Receive, process, display, and analyze security events from protected applications.
- Improve AppMate: Understand usage patterns, identify problems, improve performance, and develop new functionality.
- Provide customer support: Respond to support requests, inquiries, troubleshooting requests, and other communications.
- Process transactions: Administer subscriptions, payments, renewals, billing, and related account activity.
- Communicate with users: Send service-related notices, account notifications, security messages, product updates, and other communications.
- Protect AppMate: Detect fraud, abuse, unauthorized activity, attacks, and violations of our terms.
- Maintain reliability and security: Monitor infrastructure, investigate technical issues, and protect our systems and users.
- Comply with legal obligations: Maintain records and respond to lawful requests where required.
Where permitted by applicable law, we may also send information about AppMate features, products, promotions, or services. You may opt out of marketing communications using the unsubscribe method provided in those communications.
4.0 Application Files and Customer Content
Applications, application files, security data, and other materials submitted to AppMate remain the responsibility of the customer who submits them.
AppMate processes submitted application files and related information as necessary to provide the services requested by the customer.
We do not claim ownership of customer application source code, APK files, AAB files, or other customer application content solely because they are submitted to AppMate for processing.
Customers are responsible for ensuring they have the necessary rights and permissions to upload, process, secure, modify, sign, analyze, or otherwise use applications submitted to AppMate.
5.0 How We Share Information
We do not sell personal information for monetary consideration.
We may disclose information in the following circumstances:
Service Providers
We may use trusted third-party service providers to support the operation of AppMate, including providers that assist with:
- cloud infrastructure and hosting;
- database services;
- payment processing;
- email delivery;
- analytics;
- security;
- monitoring;
- customer communications; and
- other technical infrastructure.
These providers may process information only as necessary to provide their services to us and are subject to applicable contractual or legal obligations.
Business Customers
When AppMate is used through an organization, employer, development team, or other business customer, authorized administrators of that organization may have access to information associated with their organization’s AppMate account, applications, usage, and security events.
Legal Requirements
We may disclose information when we reasonably believe disclosure is necessary to:
- comply with applicable law or legal process;
- respond to lawful requests from governmental authorities;
- protect the rights, property, or safety of AppMate, our customers, or others;
- investigate fraud, abuse, or security incidents; or
- enforce our agreements and policies.
Business Transactions
If AppMate LLC is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, information may be transferred as part of that transaction, subject to applicable law.
With Your Direction or Consent
We may disclose information when you direct us to do so or provide your consent.
6.0 Data Security
We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
Depending on the information and service involved, these safeguards may include measures such as:
- encryption;
- access controls;
- authentication;
- secure communications;
- infrastructure monitoring;
- restricted access to production systems;
- application and network security controls; and
- security logging and monitoring.
However, no internet transmission, storage system, application, or security mechanism can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.
Users are also responsible for protecting their account credentials, API credentials, signing credentials, and other sensitive information associated with their use of AppMate.
7.0 Data Retention
We retain information for as long as reasonably necessary to:
- provide AppMate services;
- maintain user accounts and subscriptions;
- complete requested application-processing operations;
- maintain security and threat-monitoring records;
- comply with legal, financial, and regulatory requirements;
- resolve disputes;
- prevent fraud and abuse; and
- enforce our agreements.
Retention periods may vary depending on the type of information and the service being used.
Application files and generated artifacts may be retained for a limited period necessary to complete processing, make results available to the customer, provide support, or meet operational requirements.
When information is no longer reasonably required, we may delete, aggregate, or anonymize it in accordance with our operational and legal requirements.
8.0 Your Privacy Rights
Depending on where you live and applicable law, you may have rights relating to your personal information, including the right to:
- Access personal information we maintain about you;
- Correct inaccurate or incomplete personal information;
- Delete certain personal information;
- Restrict or object to certain processing;
- Request portability of certain information, where applicable; and
- Withdraw consent where processing is based on consent.
Some rights may be subject to exceptions or limitations under applicable law.
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
If you use AppMate through an organization, we may direct certain requests to the organization responsible for your account or data.
9.0 Third-Party Services and Links
AppMate may integrate with or link to third-party websites, services, platforms, development tools, or CI/CD systems.
Their privacy practices are governed by their own policies, not this Privacy Policy.
We encourage you to review the privacy practices of third-party services you choose to connect to AppMate.
10.0 Children's Privacy
AppMate is intended primarily for developers, businesses, and professional users and is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to AppMate without appropriate authorization, please contact us at info@appmate.app.
11.0 International Users and Data Transfers
AppMate is operated from the United States.
If you access or use AppMate from outside the United States, your information may be transferred to, processed in, or stored in the United States or other jurisdictions where AppMate or its service providers operate.
The privacy and data-protection laws of those jurisdictions may differ from those of your country.
Where required by applicable law, we take appropriate measures regarding international transfers of personal information.
12.0 Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- changes to AppMate products or services;
- changes to our data practices;
- changes in technology;
- legal or regulatory developments; or
- other operational requirements.
When we make changes, we will update the Last Updated date at the end of this Privacy Policy.
If changes are material, we may provide additional notice through the AppMate website, web platform, email, or another appropriate method.
Your continued use of AppMate following the effective date of an updated Privacy Policy will be subject to the revised policy, to the extent permitted by applicable law.
13.0 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or AppMate’s privacy practices, contact:
AppMate LLC
Leander, Texas 78641
United States
Email: info@appmate.app
Phone: 737-727-7898
Updated: 4 Oct, 2026
